These Terms of Service ("Terms") govern access to and use of GrowthTools, including the website at growthtools.app, the dashboard at dashboard.growthtools.app, the widget script and related services (together, the "Service"). The Service is operated by SEINSIGHTS SARL, a French limited liability company with a share capital of EUR 20,000, registered with the Mulhouse Trade and Companies Register under number 814 695 326, whose registered office is at 14 chemin du Planschewasen, 68470 Fellering, France, VAT number FR76814695326 ("SEINSIGHTS", "we", "us" or "our"). GrowthTools is a product and brand operated by SEINSIGHTS. These Terms are drafted in English. If they are translated, the English version prevails.
1. Acceptance of these Terms
By creating an account, installing the script or using the Service, you agree to these Terms. If you use the Service on behalf of a company or another organisation, you confirm that you have authority to bind it, and "you" refers to that entity. If you do not agree, do not use the Service.
2. The Service
GrowthTools lets website owners display social proof notifications, popups, opt-in forms, bars and other conversion widgets. You install a script on your site, configure widgets in the dashboard and receive statistics, leads and related data. Features and limits depend on your plan.
We may add, change or remove features. We will not materially reduce the core functionality of a paid plan during a billing period without reasonable notice, except where a change is required by law, by a third-party provider or for security reasons.
3. Eligibility and accounts
- You must be at least 18 years old, or of the age of majority in your country, and able to enter into a binding contract.
- You must provide accurate account information and keep it up to date.
- You are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly at legal@growthtools.app if you suspect unauthorised access.
- Unless we agree otherwise in writing, one account is for one person or one legal entity. You may not share an account in a way that avoids plan limits.
- We may refuse or suspend an account where we have reasonable grounds to believe it is used for unlawful, fraudulent or abusive activity.
4. Plans, fees and billing
We offer a free plan and paid plans. Prices, billing periods, quotas and plan limits are shown in the dashboard before you subscribe. Unless stated otherwise, prices are exclusive of VAT and other applicable taxes.
- Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. By subscribing, you authorise us and Stripe to charge your payment method for each renewal period.
- You must keep your payment details current. If a payment fails, we may retry it and suspend paid features until the balance is settled.
- We may change prices with reasonable notice. A price change applies from your next renewal, not retroactively. If you do not agree, you may cancel before the change takes effect.
- You may cancel at any time from the dashboard. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- Except where required by law, payments already made are non-refundable and we do not provide refunds or credits for partial periods, unused quotas or downgrades.
- Nothing in this section affects rights that mandatory consumer law gives you.
5. Free plan and trials
The free plan is provided as is, with the limits shown in the dashboard. We may change its limits or discontinue it with reasonable notice. If we offer a trial, its duration and conversion terms are shown when you start it. At the end of a trial, a paid plan starts only if you have chosen one and provided a payment method.
6. Acceptable use
You must use the Service lawfully and in good faith. In particular, you must not:
- display notifications, reviews, counters or other content that is false, fabricated, misleading or that impersonates a person or brand;
- send unsolicited messages, or collect and use personal data without a lawful basis, valid consent or the notices required by applicable law;
- publish illegal, hateful, harassing, defamatory, deceptive or infringing content;
- distribute malware, phishing content or links to harmful sites;
- copy, modify, reverse engineer, decompile, resell, sublicense or rent the Service, or use it to build a competing product;
- circumvent plan limits, quotas, security measures or access controls;
- probe, scan, overload or disrupt the Service or the infrastructure of our providers;
- use the Service in a way that infringes the rights of others or breaches applicable law, including data protection and ePrivacy rules.
We may remove content or suspend access where we reasonably believe these rules are broken. We will tell you why unless the law or a security risk prevents us from doing so.
7. Your content and visitor data
You keep ownership of the content, site names, widget settings, images, text, integration credentials and other materials you upload or configure (your "Content"). You grant us a limited licence to host, copy, process and display your Content only as needed to provide and support the Service.
As between you and us, you are the data controller for personal data collected through widgets on your site, and we act as your processor. You are responsible for providing an appropriate privacy notice, for obtaining any consent required for notifications, emails or tracking, and for honouring opt-outs. You must not use the Service to collect special categories of data unless you have a lawful basis to do so.
Our data processing agreement is available on request at legal@growthtools.app. It sets out our obligations as a processor, including security, confidentiality, sub-processors and assistance with data subject requests.
8. Intellectual property
The Service, including its software, interface, documentation, templates, design and brand elements, is owned by SEINSIGHTS or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription. All rights not expressly granted are reserved.
If you send us feedback or suggestions, you allow us to use them without restriction or compensation.
9. Third-party services
The Service can connect to third-party products, such as payment, email, data or automation providers. When you enable an integration, you authorise us to transmit the data needed for it to work. Third-party services are governed by their own terms and privacy policies. We are not responsible for their availability, content or practices, and you are responsible for choosing providers that meet your requirements.
10. Availability, support and changes
We work to keep the Service available and secure, but we do not guarantee uninterrupted or error-free access. We may perform maintenance, deploy updates or change features. Where reasonably possible, we announce planned maintenance that is likely to cause significant downtime.
Support is provided through the contact channels shown on the site or in the dashboard. Response times are indicative unless a separate written agreement says otherwise. Beta or preview features are provided as is, may change without notice and are not covered by any availability commitment.
No service level agreement applies unless we have signed one separately with you.
11. Suspension and termination
You may stop using the Service at any time and cancel your plan as described above. We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay, create a security or legal risk, or if we are required to do so by law or by a competent authority.
When your account ends, your right to use the Service stops. We may delete your Content and account data after a reasonable period, except where we must keep it to comply with the law, resolve a dispute or protect our rights. You should export any data you need before closing your account. Sections that by their nature should survive termination, including intellectual property, liability, indemnity and governing law, will survive.
12. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free or free of harmful components, or that widgets will produce a particular conversion rate, revenue or other business result. You are responsible for testing widgets, for the accuracy of the content you display and for complying with the laws that apply to your site and your audience.
13. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the twelve months before the event giving rise to the claim. If you use only the free plan, that cap is EUR 100.
We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill, customers or business opportunity, even if we were advised of the possibility of such loss.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury, or any other liability that cannot be excluded or limited under applicable law.
14. Indemnity
You agree to indemnify and hold harmless SEINSIGHTS against claims, damages, losses and reasonable expenses arising from your site, your Content, the data you collect, the widgets you display, or your breach of these Terms or applicable law, except to the extent the claim is caused by our own negligence or wilful misconduct.
15. Privacy
Our Privacy Policy explains how we handle personal data. It forms part of these Terms.
16. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will notify you by email or in the dashboard at least 30 days before it takes effect, unless a shorter period is required by law. The new version applies from its effective date. If you do not agree, you may cancel before that date. Continued use after the effective date means you accept the updated Terms.
17. Governing law and disputes
These Terms are governed by French law. Any dispute will be submitted to the courts of Mulhouse, France, unless mandatory law gives you the right to bring the dispute before another court. If you are a consumer, mandatory consumer protection rules apply and nothing in these Terms removes them.
18. Contact
For questions about these Terms, write to legal@growthtools.app or to SEINSIGHTS SARL, 14 chemin du Planschewasen, 68470 Fellering, France.